terms and conditions
Effective Date: January 2026
By accessing this website or placing an order with Cosmophonic, you agree to the following terms.
Preorders & Deposits
Certain products offered by Cosmophonic may be available for preorder. Preorders require a $500 deposit to secure a build position.
Refund requests must be submitted in writing to info@cosmophonic.net.
Pricing & Availability
All prices are listed in U.S. dollars. Product specifications, pricing, and availability are subject to change without notice prior to final production.
Production Timeline
Cosmophonic products are handcrafted and produced in limited quantities. Estimated timelines are provided in good faith but are not guaranteed.
Payments
Payments are processed securely via third-party providers (including Stripe and Square). Cosmophonic does not store payment card details.
Intellectual Property
All content on this website—including designs, images, trademarks, and product concepts—is the property of Cosmophonic and may not be reproduced without permission.
Limitation of Liability
Cosmophonic is not liable for indirect, incidental, or consequential damages arising from the use of this website or products, except where prohibited by law.
Governing Law
These terms are governed by the laws of the State of Texas, United States.
Contact
For questions regarding these terms, please contact: info@cosmophonic.net. This policy may be updated periodically. Continued use of the site constitutes acceptance of the current policy.
warranty info
Cosmophonic Guitars warrants the Cosmophonic Kavari to be free from defects in materials and workmanship under normal use and proper care. This limited warranty applies to the original owner only and begins on the shipping date of the instrument.
Warranty coverage and service responsibilities are outlined below.
1. Inner Core (Primary Structural Component)
Warranty Coverage: Five ( 5 ) years against defects in materials and workmanship.
Covered:
Structural failure of the inner core
Cracking or warping caused by material or manufacturing defects
Failure of threaded inserts or mounting points under normal use
Not Covered:
Damage caused by overtightening bolts
Unauthorized modifications or repairs
Damage caused by impact, misuse, neglect, or improper environmental conditions (extreme heat, moisture, or storage)
2. Front and Back Shells
Warranty Coverage: One ( 1 ) year against defects in materials and workmanship.
Covered:
Structural cracking not caused by impact
Finish adhesion failure (peeling or bubbling)
Fitment issues between shell and core caused by manufacturing defects
Not Covered:
Dents, dings, scratches, impressions, or surface compression
Buckle rash, edge wear, or cosmetic damage
Normal aging, patina, or wear from use
Roasted basswood is selected for its tonal qualities, low weight, and stability. Cosmetic wear is a natural and expected result of normal use and is not considered a defect.
3. Finish
Cosmophonic finishes are applied thin by design to preserve resonance.
Covered:
Peeling, bubbling, or adhesion failure caused by manufacturing defects
Not Covered:
Dings, dents, scratches, impressions, or checking
Fading or texture changes over time
Wear caused by contact, impact, or environmental exposure
4. Electronics and Pickups
Warranty Coverage: One ( 1 ) year against defects in materials and workmanship.
Covered:
Pickup or electronic component failure caused by manufacturing defects
Not Covered:
Damage from rewiring, modification, or improper adjustment
Damage caused by external electronics or power sources
Cosmophonic Guitars reserves the right to repair or replace electronic components at its discretion.
5. Hardware
Warranty Coverage: One ( 1 ) year against defects in materials and workmanship.
Hardware includes (but is not limited to) bridges, tremolo systems, tuners, fasteners, and mounting hardware. Manufacturer warranties may apply where applicable.
Normal wear, corrosion, and damage caused by misuse or modification are not covered.
6. Shipping, Handling, and Service Responsibilities
Warranty Evaluation Shipping
Customer is responsible for all shipping costs to Cosmophonic Guitars for warranty evaluation.
All items must be shipped insured, properly packed, and with tracking.
Cosmophonic Guitars is not responsible for shipping damage caused by improper packaging.
Approved Warranty Repairs or Replacements
If a warranty claim is approved, Cosmophonic Guitars will cover return shipping within the continental United States using a carrier and service level of our choosing.
International customers are responsible for all shipping, customs duties, taxes, and fees both directions, even for approved claims.
Denied Warranty Claims
If a claim is determined not to be covered, the customer is responsible for:
Return shipping
Any applicable inspection, labor, or repair costs
7. Modular Component Service & Replacement
Due to the modular design of the Cosmophonic Kavari:
Individual components (front shell, back shell, electronics modules) may be serviced or replaced without returning the entire instrument.
Cosmophonic Guitars may request only the affected component be shipped for evaluation.
Replacement components outside of warranty coverage may be available for purchase, subject to availability.
8. Exclusions and Limitations
This warranty does not cover:
Normal wear and tear
Cosmetic damage
Damage caused by accidents, abuse, neglect, or improper care
Unauthorized modifications or repairs
Shipping damage
Damage caused by improper storage or extreme environmental conditions
Cosmophonic Guitars shall not be liable for incidental or consequential damages, including loss of use or lost income.
9. Warranty Claims Procedure
To initiate a warranty claim:
Email Cosmophonic Guitars with a description of the issue and photographs.
Provide original proof of purchase from Cosmophonic
Cosmophonic Guitars will determine whether return shipment is necessary and which components must be sent.
All warranty determinations are made at the sole discretion of Cosmophonic Guitars.
10. Governing Terms
This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction. This warranty is non-transferable.